Please make sure your operating system on your laptop, phone, or whatever device you plan to use is updated to the most recent version. Also it’s worth the time to check to see if your operating system has been retired and is no longer supported.
If you discover your operating system is no longer supported, please do not purchase this course until you are able to access a device with a valid operating system.
We aren’t ignoring you!
Email can be tricky. We've found our emails find you much more easily when they are not getting trapped in the spam protection at your school or agency. Please take a moment and:
2. Give us your personal email and NOT your work email. You can email us at support@katewalkertraining.com with your personal email if you are not able to change your profile.
3. If you don't get a purchase confirmation, or you don’t hear from us within a day or so of submitting an assignment (for courses that require assignment submissions), CHECK YOUR SPAM FOLDER. You can also reach out to us by phone at 936-697-2822. We can re-send the information or help you troubleshoot the issue.
I didn't pass one of the quizzes. Did I fail the course?
The completion of a home study program must be verified by the completion of an assessment or quiz demonstrating that the participant completed the program. According to NBCC requirements, the quiz should be difficult enough to assess learning but should not be designed to trick or overly burden the participant. If you fail a quiz you'll have an opportunity to go back and review the material, and retake the quiz, and pass the course.
Why two certificates?
When you finish the course material you will see a certificate of completion in your online profile. If you are using the documentation for NBCC or your licensing board, however, you will need something documenting specific hours and topics.
At Kate Walker Training we email you an official detailed CE certificate with the information NBCC and most licensing boards need AFTER we have verified you successfully completed the course material and the quizzes.
Why isn't my name on my certificate?
You will need to add your name and your completion date to your official certificate. Kate Walker Training only validates certificates that match the name and the date of completion in our records.
I finished everything but it's not giving me a certificate. What's up?
Our learning management system requires you click 'Complete' at the end of each course module (see the image below). If you just click 'Continue' it will not trigger the certificate when you finish.
Privacy Policy
We don’t:
Ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
Share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
Store personal information on our servers unless required for the on-going operation of one of our services.
Use your name or photo in our marketing material without your permission. If you’d like to give us a personal five star review on Google, Yelp, Facebook, Amazon, or some other reviewing site we’d love it! Please and thank you!
We do:
Aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently deleted.
Use data and your anonymous comments in our marketing material.
E-goods (including asynchronous workshops) purchases are final.
E-goods are defined as:
Items that are downloaded after purchase (like paperwork).
Items you consume (use, attend, read, watch) in the moment or stored to watch later at your convenience (like online courses and workshops).
Items whose content is archived, is not happening in real time, and/or was created at an earlier point in time.
