Online courses aren’t for everyone.
  

Without the right equipment and software, they can be downright frustrating. Here are some things we’ve learned from our community over the years that might help.
  

1.     For the best online experience…

Operating systems and updates matter.
  

Please make sure your operating system on your device is the latest version. Be sure to update your browser, word processing applications, and whatever applications you plan to use.

 If you discover your operating system is no longer supported, please do not purchase this course until you are able to access a device with a valid operating system.
  

2.     We aren’t ignoring you!
  

Email can be tricky. We've discovered our emails find you much more easily when they are not getting trapped in the spam protection at your school or agency. In fact, we recommend you do NOT use work email to correspond with us.

If you need support or have a question, please submit a form on www.katewalkertraining.com/support and you'll get an automatic verification of submission.

You will get purchase confirmations immediately. We answer support emails on business days. If you don't get a purchase confirmation, or you don’t hear from us within a business day, check your spam folder first, then give us a shout at www.katewalkertraining.com/support

3.     I didn't pass one of the quizzes. Did I fail the course?

No. The completion of a course must be verified by the completion of an assessment or quiz demonstrating that the participant completed the program. According to continuing education accreditation requirements, the quiz should be difficult enough to assess learning but should not be designed to trick or overly burden the participant. If you fail a quiz, you'll have an opportunity to go back and review the material, retake the quiz, and pass the course.

5.     Can I get a refund?

No, all of our E-good purchases are final.

E-goods are defined as:

·        Items that are downloaded after purchase (like paperwork).

·        Items you consume (use, attend, read, watch) in the moment or stored to watch later at your convenience (like online courses and workshops).

·        Items whose content is archived, is not happening in real-time, and/or was created at an earlier point in time.

Lack of integrity/cheating will result in immediate removal from the course and legal action if necessary.

Please remember when you purchase this course that you are NOT purchasing a certificate. Rather you are purchasing an opportunity to earn a certificate. Some examples of cheating/lack of integrity are:

·        Disputing charges if you fail to earn a certificate 

·        Re-purchasing the course under another email if you failed to earn a certificate

·        Plagiarism